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FAQ
Questions we hear most
How SimplyLoyal works for your customers, what your team needs to do, and how pricing and setup work. If your question isn't here, get in touch or book a free 15-minute call.
For your customers
What does a customer actually get?
A digital loyalty card on their phone. They earn a point each time they visit, get a reward when the card is complete, and can check their points any time. If you offer a birthday reward, they get that too. They never download anything.
How does a customer join?
They scan the QR code at your counter or on a card, enter their phone number, and they're in. It takes a few seconds.
How does a customer earn points?
Each visit, they scan your QR code and enter their phone number. The point is added straight away and they can see their total on their phone.
How does a customer claim a reward?
When the card is complete, their phone shows the reward. They show it at the counter, a member of your team confirms it with your staff passcode, and the card starts again from zero.
What happens on a customer's birthday?
If you offer a birthday reward, customers who gave their birthday when they joined get a message on the day with their gift. They show it at the counter and your team confirms it, just like any other reward.
What if a customer stops visiting?
We can send a short come-back message with an offer you choose, so customers who have drifted away hear from you without you having to chase them.
Do you ask customers for Google reviews?
Yes. After a customer redeems a reward, we can ask them to leave a Google review.
Can customers stop the messages?
Yes. Customers can opt out of messages at any time.
Does the customer need an app?
No. Nothing is downloaded. It works through a QR scan and a phone number.
For your business
What do I need to do?
Very little. You tell us about your business, your brand and your reward with a short form, and we set everything up. Then you put the QR code where customers can scan it, and your team confirms rewards with a passcode.
Can I choose my own reward?
Yes. We set up the rewards, points and visit targets around what makes sense for your business and your margins. For example, a free haircut after five paid visits.
How does my team confirm a reward?
They open the customer's reward, enter your staff passcode, and the reward is marked as used so it can't be redeemed twice.
Can I see customer activity?
Yes. A simple dashboard shows who's visiting, who's close to a reward, and who hasn't been back in a while.
Do I need any equipment?
No. Customers use their own phones and you display a QR code on a counter card or sign. There is no app to build and no hardware to buy.
Who owns the customer list?
You do. It's yours, not ours, and it stays yours if you cancel.
Will it work for my type of business?
If you rely on repeat customers, it fits well. That includes cafés, restaurants, barbers, salons, med spas, gyms, nail salons, pizza shops and local retail.
Pricing and setup
How much does it cost?
395 AED a month, plus 5% VAT. There is one plan and no tiers. A one-time setup fee also applies, and we'll confirm the amount on the call.
Are messages included?
Standard messaging is included, subject to fair use. High-volume messaging may cost extra.
How quickly can it be set up?
We handle the setup for you, and we guarantee it's live within 14 days, or your setup fee back.
What if it doesn't work for my business?
Cancel any time. There is no contract. You keep your customer list either way.